Business Process Management (BPM) – An Approach To Improving Business Process Agility And Process Supportability

Many IT departments are inundated with requests for ‘one off’ process automation scripts. The source of these requests can come from any corner of an organisation.....

Many IT departments are inundated with requests for ‘one off’ process automation scripts. The source of these requests can come from any corner of an organisation.  These scripts when created are tested and transitioned to production  where they dutifully do what they were created to do, whether it be moving a file from one location to another, emailing users informing them of certain system events or running certain batch jobs etc.

Scripts as described above are generally handed down from generation to generation within IT departments, and in a lot of cases no one person within an organisation may know their linage.  This approach to automation can cause major system support and maintenance headaches especially when it comes to system upgrades or migrations.

On a recent migration project, Metalogic conducted an audit of all active shell scripts running on the clients’ enterprise system.  We found 23 active scripts in total, we then used Business Process Management to model the business processes associated with each of these 23 scripts and proceeded to implement all of these processes using BPM.  The opportunities provided by this approach were:

  • Opportunity to Review: The graphical representation of each business process provided key stakeholders with the opportunity to holistically review their processes. They were able to gain valuable insight into their business and see how they could build in efficiencies.  Our analyst was then able to adjust these processes based on stakeholder input.
  • Opportunity to Reduce Total Cost of Ownership: BPM enables analysts or business users to adjust or change business processes with very little IT overhead, this approach can significantly reduce IT support and maintenance costs.
  • Opportunity to Document: As part of the BPM modelling process, process documentation is automatically generated, this can form the basis of valuable system documentation for support teams.
  • Opportunity to Optimise: Using BPM provides an opportunity to optimise IT resources.   Business users /analysts can create or change business process with minimum IT resources, thus IT resources can be freed up to work on other projects.
  • Opportunity to Standardise: When there is a standard approach such as BPM taken to automate business processes, this provides transparency into the processes and allows for greater process control from both a business and IT perspective.
  • Opportunity to Respond: BPM allows organisations to quickly adjust their current business processes to respond to changes or opportunities in the market place.

Considering the above example, it is easy to see how BPM can be used to reduce process support costs while increasing business agility.

If you would like more about any of the topics raised in this post please contact Metalogic 091 745567 or email caitriona@metalogic.ie.


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