Business Benefits
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Support costs are significantly reduced.
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HR issues are reduced.
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Organisational agility is improved. Internal staff can be redeployed to projects that add greater business value.
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On Demand access to Oracle certified resources.
Oracle Managed Services
If your answer is YES, then Metalogic have the solution:
We offer a range of cost effective outsourced services for the management of your Oracle Database(s) or Oracle Application Server(s). Whether you require additional capabilities or simply want to deploy existing resources to higher value-adding projects we offer a service level to suit all needs.
Metalogic offers 3 levels of service as follows:
Feature |
 |
 |
 |
|
Service Hours |
 |
|
|
24*7 *365 |
Local\Remote Provision |
|
Remote |
Remote |
Remote |
Initial Health Check |
|
|
|
|
Active Monitoring |
|
|
|
|
|
|
|
|
|
Patching |
|
|
|
|
Collection of Capacity Planning Data |
|
|
|
|
Security Audits |
|
|
|
|
Incident Reporting |
|
|
|
|
Management Reporting |
|
|
|
|
Helpdesk Access (per month) |
|
1 hour |
2 hours |
3 hours |
Quarterly DR testing |
|
|
|
|
Databases/App. Servers Covered |
|
1 Prod. Database |
2 Prod. Database |
3 prod. Databases |
Oracle Versions |
|
8i/9i/10g |
8i/9i/10g |
8i/9i/10g |
Contract Period (months) |
|
1 |
1 |
Annual |
 |
|
|
The following points should also be noted:
- All service offerings outlined above can be modified to suit customer requirements.
- All services are delivered by Oracle professionals.
